When it comes to disrupting the workplace, one of the greatest changes in our generation is the shift from employees performing a function to having an experience. Futurist Jacob Morgan believes that this is due to a change in organizational priorities: businesses are focusing more on people and bringing humanity back to the workplace. In a piece for Inc., Morgan breaks down the evolution of employee experience into four stages:
Since many utilitarian tasks can now be accomplished using advanced tools and technology, organizations can shift their focus to improving their employee experience. For example, organizations are using artificial intelligence to have automated, yet personal conversations between software and human users. Most people have interacted with AI in some form—usually a chatbot—to perform simple tasks such as making an appointment or reservation.
In the workforce, technology offers increasing potential for the employee experience—and one that’s infinitely more user-centric. As she writes in Forbes, author Jeanne Meister explains how HR leaders are using AI to deliver greater value to organizations by using chatbots for recruiting, employee service, employee development and coaching.
“The type of questions HR leaders believe employees are comfortable using a chatbot for,” says Meister, “range from the mundane and factual ones; such as how much paid time off do I have left, to the more personal ones; such as how do I report a sexual misconduct experience.”
This prediction is only bolstered by the latest research by Gartner, which estimates that by 2022, one in five workers will have an AI as a co-worker.
Of course, technology alone doesn’t create a better employee experience. Progressive organizations are learning to take a holistic approach that brings together trending technology with resource management and strategic thinking.
The latest Qualtrics Global Employee Pulse study examined drivers of employee attitude, behavior and wellbeing. Their employee experience research found six trends for high-impact enhancements in 2018:
As you can see, creating a fulfilling employee experience is more than cutting a paycheck or providing solid benefits. Instead, setting a higher bar for engagement will lead to happier, more fulfilled employees. And for forward-thinking organizations, they’ll remain competitive in the recruitment scene.
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