Adopting a new tool, process or procedure comes with a lot of angst for many users. Most of the time, all they want to know is - in the new tool, how can I replicate the work I've been doing for the last 20 years. To truly transform a workplace and adopt new ways of working in a digital workplace, we need to help users come along with us through our training and communications initiatives.

In this session, we will discuss:

• The impact of the change cycle in user engagement
• How to incorporate the company's strategic initiatives into your adoption planning
• The critical role of implementing a communication plan during training to increase adoption velocity
• How to design your training initiative to follow the project life cycle, and play a more effective role in user engagement